How long will my order take to arrive?
Orders are processed within 1–2 business days. Standard delivery within mainland France takes 3–5 business days after dispatch. You will receive a tracking email when your order ships.
Is shipping free?
Yes. Shipping is free for all orders delivered within mainland France.
Do you deliver outside mainland France?
No. We currently ship only within mainland France. We do not deliver to Corsica, Monaco, or overseas territories.
How do I return an item?
You have 14 calendar days from delivery to return an item. Email info@habitatdeco.my with your order number, proof of purchase, and photos of the item. We will send you the return address and instructions.
Who pays for return shipping?
If the item is defective or not as described, we pay the return shipping. If you are returning because you changed your mind, you pay the return shipping.
How long does a refund take?
We process the refund within 1–2 business days of receiving and verifying the returned item. The money is then returned to your original payment method. Your bank or PayPal typically takes an additional 3–8 business days to show the credit.
What are my legal guarantees?
All products come with the French legal guarantee of conformity (2 years) and the legal guarantee against hidden defects. These are separate from the 14-day withdrawal right and are described in full in our Returns and Refund Policy.
Can I change or cancel my order?
If your order has not yet shipped, contact us at info@habitatdeco.my and we will do our best to amend or cancel it. Once dispatched, the standard return process applies.
What payment methods do you accept?
Visa, MasterCard, and PayPal.
How do I get an invoice?
An electronic invoice is sent to your email after your order is confirmed. For a paper invoice, email info@habitatdeco.my.
How do I contact you?
Email info@habitatdeco.my or call +33 2 41 36 60 60, Monday to Friday, 9:00 AM – 6:00 PM CET.